1. Introduction

GentleAid Home Care ("GentleAid", "we", "our", or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Postal address / ZIP code
• Service inquiries and contact form submissions

b. Health-Related Information

When voluntarily provided, we may collect limited health-related information strictly for the purpose of evaluating care needs. This information is handled with enhanced confidentiality and security.

c. Automatically Collected Data

• IP address
• Browser and device information
• Pages visited and interaction data
• Cookies and similar technologies

3. How We Use Your Information

• To respond to inquiries and service requests
• To provide and manage home care services
• To improve our website and services
• To communicate important updates
• To comply with legal and regulatory obligations

4. HIPAA & Healthcare Compliance

GentleAid Home Care respects applicable privacy laws and follows industry-standard safeguards to protect sensitive personal and health-related information. We do not sell or misuse protected health information.

5. Sharing of Information

We may share information only when necessary:

• With authorized caregivers and staff
• With trusted service providers under confidentiality agreements
• When required by law or legal process
• To protect the rights and safety of clients and staff

6. Cookies & Tracking Technologies

We use cookies to enhance user experience, analyze website performance, and improve our services. You may disable cookies through your browser settings.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.

8. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Your Privacy Rights

You have the right to:

• Request access to your personal information
• Request corrections or updates
• Request deletion where legally permissible
• Withdraw consent for communications

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: